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We place our Cache´ Queens and Kings above all others. With that being said, it is our duty to see to it that all purchases are to your satisfaction. So if something has been bruised, bumped, shattered or scared (a Cache´ Appæl item that it), we will exchange it for the same item within 2 weeks of the order date. To keep our prices generally low, we can not refund, exchange, or accept returns for any other reasons. In order to receive a new item, you MUST send back your untampered item in the same condition that you received it. we will not replace a half used item. Please send all unused, bruised items to: