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Shipping & Returns
Due to high volume of Holiday orders, It may take up to 10 business days to receive
Frequently Asked Questions
When will my order ship?
Orders (When in stock) typically take 3-5 business days, with TYPICALLY being the operative word. There are exceptions depending on wether or not you've placed an order on weekends and holidays.
We place our Cache´ Queens and Kings above all others. With that being said, it is our duty to see to it that all purchases are to your satisfaction. So if something has been bruised, bumped, shattered or scared (a Cach Appæl item that it), we will exchange it for the same item within 2 weeks of the order date. To keep our prices generally low, we can not refund, exchange, or accept returns for any other reasons.
If you purchased an, item and received it in anything but its perfect condition, please contact our customer service department ASAP @ email@example.com
Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind 🙁 Replacement items can only be replaced with the originally purchased item.
If USPS returns me package to Cache´©, then what?
If your package is returned to Cache´©, your order will be cancelled and money refunded. It typically takes 7-12 business days for the return of funds to show up in your account once you’re package has been received. Please note, if your USPS tracking says your package is being returned, it may take 2-4 weeks for your package to be received at Cache´©.
Why Isn’t My Promo Code Working?
Generally, its best to copy and paste promo codes right into the promo code box. Codes can not be combined so be sure that you've only copied and pasted ONE code each time. Keep in mind that promo codes can only be used as followed so make certain to read all the instructions and fine print. If you believe that your promo code isn't working in error please email Cache´© @ firstname.lastname@example.org
My package was marked as delivered, but I didn’t receive it.
We are all human, and sometimes USPS gets as excited as you do and posts delivery too early. if your item(s) show delivered via the USPS tracking page, but you haven't actually received the package, be patient!!! it's coming .... also, be sure to check with your neighbors in the surrounding area to make certain that they haven't been trying to surprise you with your item(s) and a nice bottle of wine☺. If theres no sign of your package after that, please email us at email@example.com. We will try our best to get down to the bottom of it.
Are your products non gmo?
Hmm? I don't think this'll be a problem as long as you don't eat them, but yes they are.
It looks like you charged me twice for my order. Help!
We understand that you work hard for your money. With that said, we ALWAYS take this matter a serious as you do. so please email us @ firstname.lastname@example.org so that we may further investigate. Email your Name, Transaction number and a detailed statement, and we will get back to you within 48 hrs.
Why is Cache´pronounced Cash?
Because c h e is far more appealing than sh... and who doesn't love accent marks?
Where can I purchase your products?
Our products are sold online a www.cacheappeal.com and Spark Era thrift, located at 225 North Wood Ave, Linden Nj 07036 suite 9. we currently do not wholesale so our products are not intended for resale.
What countries do you ship to?
We currently only ship to the USA, but hold on to your seats because we are working on becoming an international brand ☺
How are shipping rates calculated?
Shipping within the United States is $4.99 flat rate. Orders over $40 being shipped within the US are eligible for free shipping. These rates are directly from the USPS.
How did we wake up?
What is the shelf life of your matte "liquid love" lipsticks?
Though love lasts forever, unfortunately our products do not. But the good news is that they last longer than Iggy Azelia's 15 minutes of fame. So 12 months max☺